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Shipping & Returns

Returns Policy

  • Products may be returned within 5 days of receiving the product.
  • There will be a 50% restocking fee on orders returned within 10 days of receiving the product.
  • There will be no returns on masks at any time period unless received defective.
  • Product damage claims must be made to HauntedProps.com Corp within 2 days of delivery.
  • WE WILL NOT EXCEPT ANY RETURNS AFTER HALLOWEEN OCTOBER 31ST
  • No used products will be credited.
  • THERE ARE NO RETURNS OF ANY ANIMATRONIC AFTER 5 DAYS ANY PRODUCTES RETURNED MUST BE IN THE SAME CONDITION / PACKAGING OF HOW YOU RECEIVED THE PRODUCTS
  • There will be no cancellations allowed in excess of 7 days after placing an order. In addition, orders in the process of being shipped can not be cancelled, however you may contact us for a return within 2days once you receive the order.
  • All items purchased prior to Oct. 31st can not be returned must be returned within 2 days. Any items purchased after Oct. 31st will be subject to the regular return policy stated above.

SHIPPING CHARGES ARE NOT REFUNDABLE.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Shipping Charges May be adjusted due to weights, sizes, location of delivery in the world and will be added to total invoice.

Hauntedprops.com® is not responsible for any delays in shipments due to trucking co's delays / air delays / sea delays/ customs clearance delays.

For More information on our policies, please review our terms and conditions.